At MyGoodNeighbor, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services or visit our website.

1. How We Collect Your Personal Information

We collect personal information in the following ways:

• When you fill out contact forms on our website
• When you subscribe to our email or SMS updates
• When you call us to request our services
• When you interact with us through email or other communication channels
• Through cookies and similar technologies on our website

2. What Personal Information We Collect

The types of personal information we may collect include:

• Name, email address, and phone number
• Home or business address
• Service preferences and home service requirements
• Payment information (processed securely through our payment processors)
• IP addresses and device information when you visit our website

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide and improve our home services coordination
• To communicate with you about appointments and service schedules
• To send you SMS notifications that you have opted in to receive
• To respond to your inquiries and provide customer support
• To maintain and improve our website and services
• To comply with legal obligations

4. How and Why We Share Personal Information with Third Parties

We may share your personal information with:

• Our vetted service professionals to coordinate and provide services to you
• Legal authorities when required by law

SMS Consent: Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of SMS notifications by replying "STOP" to any message
• Unsubscribe from email communications via the unsubscribe link

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or damage.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:

Email: hello@mygoodneighbor.com
Phone: (470) 905-3847

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on this page with an updated revision date.

Last Updated: January 17, 2025

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from MyGoodNeighbor, you may receive messages related to the following:

• Service appointment reminders
• Follow-up messages
• Billing inquiries
• Scheduling appointments
• Service coordination updates

Example:

"Hi [Customer's name], I hope you're having a wonderful day :)
This is from MyGoodNeighbor. I wanted to text you to let you know that our team has completed your service and I just wanted to check how everything went today?
Is there anything we can improve?
Reply STOP to opt-out from MyGoodNeighbor"

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your service appointments, billing inquiries, follow-up messages and scheduling coordination.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from MyGoodNeighbor in the following ways:

• By submitting an online form
• By calling our office and requesting SMS updates

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at http://mygoodneighbor.com/

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary

At MyGoodNeighbor, we are committed to providing exceptional service coordination and ensuring customer satisfaction. This Refund Policy outlines our approach to refunds and what you can expect if you are not satisfied with our services.

1. Service Satisfaction Guarantee

We stand behind the quality of our service coordination and the professionals we work with. If you are not completely satisfied with any service we coordinated, please contact us within 24 hours of the service completion. We will work with you to address any concerns and, if necessary, arrange for the professional to return and re-do any work that did not meet your expectations at no additional charge.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service was not performed as agreed upon in the initial consultation
• Significant damage to your property caused by a professional we coordinated (subject to investigation)
• Service was canceled by us due to circumstances beyond our control
• Payment was processed in error

3. Refund Process

To request a refund:

• Contact us within 24 hours of service completion at (470) 905-3847 or hello@mygoodneighbor.com
• Provide specific details about your concerns
• Allow us the opportunity to resolve the issue through re-service before requesting a refund
• Refund requests will be reviewed on a case-by-case basis

4. Contact Information

For any refund-related inquiries, please contact us:

Phone: (470) 905-3847
Email: hello@mygoodneighbor.com

Last Updated: January 17, 2025

We'd love to hear from you! Please fill out the form and we'll get back to you as soon as possible.